I've also found their service good, but I have found it pays to send them a mail telling them what you want rather than relying on the website. They speak english and have always replied quickly, so it seems to work pretty well.
Never had much luck with them by email up to now,& when I've been into the shop in Turin he doesn't speak english, that is until he realises that you are going to spend money, amazing how quick anyone can learn english!
Buying from them on the internet has got to be the best way as on the premises he doesn't accept cards, only cash, I spent half a morning at the cash machines about 3 years ago trying to get enough together to pay him cash, as all my cards had a daily limit on cash withdrawals
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Must admit though I was amazed at just what I was able to get from him, including the bushes for the column gearchange on my 2c which are renowned for turning to powder.
Brian
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