There are changes to the way Footman James operates, so I assume this includes Aon as well, that I'm not keen on.
First is that they have now decided after 20+ years of me being insured with them, that I can no longer read, so I have to have at least 2 phone calls to tell me that my insurance is due for renewal, thanks very much, but I can read the documents sent by post, so I don't need another couple of unsolicited phone calls.
Secondly, they have now decided that as the banks charge them for using there credit card payment system (how else would they do so, if they lost the convenience of the system?) that they will now charge the customer an additional £1.50 when they pay by credit or debit card, as they can no longer afford to lose money they have lost, by not charging up to now, maybe I'm being a bit cynical, but it seems to me like another very convenient revenue stream has just been identified as paying by card using the phone or the internet will incur this charge, perhaps I should go back to sending them a cheque.
When I queried why this cannot be incorporated in the cost of the insurance premium, I was informed that the FSA doesn't allow it to? I would have thought that the Insurance premium already covers overheads, so why should this be any different? that is unless the charge is already incorporated, and this is a second bite at the cherry.
Not a lot of money involved, but certainly a principle.
Rant over
Brian
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